| Providing regular, constructive feedback helps to | | | | the "meat" or filling is thin. It's like an Italian panini with |
| motivate and retain staff. Everyone wants to know | | | | heavy, flavourful bread; not a Smoked Meat Sandwich |
| how well they are doing, and have opportunities to | | | | with thin rye bread and lots of smoked meat! |
| learn and grow. When you take the time to share | | | | 1. Praise and Acknowledgment |
| some feedback with an individual, it makes them feel | | | | Begin with acknowledgment and praise. |
| valued and will contribute towards retaining them in the | | | | Be generous. |
| long run. Invest in your team by taking the time to | | | | Let the individual know how well they are doing. |
| prepare and deliver individual feedback. | | | | Be specific and descriptive. |
| Negative feedback is never easy to give, but | | | | Be sincere and genuine. |
| sandwiching criticism between layers of praise makes | | | | 2. Area for Improvement |
| it more palatable and more effective. It is possible to | | | | Be constructive. |
| tell someone what you like and dislike about his or her | | | | Focus on one area at a time. |
| performance in a constructive way, by serving a | | | | Focus on concrete behaviour that needs to be |
| "feedback sandwich". | | | | reinforced or corrected. |
| Use this "feedback sandwich" technique for giving | | | | 3. Encouragement |
| feedback that is more palatable. First, share a quality | | | | Acknowledge areas of strength. |
| or characteristic that you appreciate, then give one | | | | Build on areas of strength. |
| area for improvement, and finish with some positive | | | | Explain how strengths will contribute towards further |
| words of encouragement or appreciation. | | | | progress. |
| - Bread: Start with a positive statement. | | | | Communicate belief in individual's abilities to achieve the |
| - Meat: Put an area that need improvement in the | | | | goal. |
| middle. | | | | Be specific about actions. |
| - Bread: End with a positive statement of | | | | It may take 5 positive statements for the listener to |
| encouragement. | | | | hear 1 piece of negative or constructive feedback. Be |
| For this feedback sandwich, the "bread" is quite thick | | | | generous with the praise and encouragement! |
| (lots of positive encouragement and appreciation) and | | | | |